Our technicians treat your home with care, but if something is accidentally broken, we take responsibility. We are bonded and insured and cover smaller breakages up to $100. For larger issues, we carry general liability insurance.
Any damage must be reported immediately by our technicians so we can notify you and resolve the issue.
Normal wear and tear such as loose fixtures, worn grout, or deteriorating caulking is not considered breakage. We also ask that items like mirrors or pictures are properly secured and able to handle light dusting pressure.
If an issue occurs, please take a photo and submit it here:
https://hubbardsmaidservice.com/incident-report/
For cleaning instructions or requests, please communicate with the office rather than the technician so everything is documented properly.
We also ask that clients respect our employee agreements and do not solicit our technicians for side work. Attempting to hire our employees privately without paying the required finder’s fee will result in service termination.
All supplies and equipment are provided by Hubbard’s Maid Service. If you prefer we use your products, we can, but we are not responsible for damages caused by customer-supplied supplies or equipment.
