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FAQs

FAQs2026-04-25T01:26:48-04:00
Should my home alarm be turned off for my cleaning service?2026-07-20T10:41:48-04:00

Yes. If your home has a security system, please disarm or turn it off on the day of your cleaning. If you provide instructions for using the alarm, we are not responsible for alarms that may be set off or any first responder dispatch fees. For gated communities, please add your cleaner’s name to the authorized entry list.

What if something was overlooked during the cleaning?2026-07-20T10:41:44-04:00

Simply contact us within 24 hours by phone or email and we’ll make it right at no charge. If you can include a picture, it helps us see exactly what needs attention.

What happens if something in my home gets broken during service?2026-07-20T10:41:41-04:00

Our team always treats your belongings with care, but accidents can occasionally occur. If an item is damaged during a cleaning, we will work to repair it or replace it if needed. In some cases, insurance claims may also be filed. If possible, taking a photo and sending it to us helps us resolve the situation faster.

Can window washing be added to my cleaning appointment?2026-07-20T10:41:37-04:00

Absolutely. Window washing can be added to your service for an additional charge.

Are there any items or areas Hubbard’s Maid Service will not clean?2026-07-20T10:41:34-04:00

Our goal is to deliver reliable and consistent cleaning during every visit. We tailor our services to the needs of each home so our clients receive the best possible results.

There are some services we do not provide, including:
Ironing
Cleaning or removing pet or rodent excrement
Cleaning vomit, blood, or fecal matter
Power washing
Cleaning drapes or steam cleaning furniture or upholstery

Can I trust the people cleaning my home?2026-07-20T10:41:31-04:00

Our cleaning team is made up of trusted people from our own community. We hire friends and neighbors and offer competitive pay to bring in the best talent. Every cleaner is carefully screened, trained in detail, and their work is inspected regularly so you can feel confident about who is caring for your home.

Do you train and supervise your house cleaning staff?2026-07-20T10:41:27-04:00

Absolutely. Cleaning homes well requires a special skill set and attention to detail. That is why all of our cleaning technicians go through a comprehensive five day training program with a certified training manager. We also conduct quality control home checks to make sure every cleaning is done to our standards.

Does your company have proper insurance coverage?2026-07-20T10:41:24-04:00

Yes. We are bonded and insured, and our house cleaners are also covered by workers compensation insurance. Many independent cleaners do not have this type of coverage.

If I move to a new home, how do I let you know?2026-07-20T10:41:20-04:00

Just give our office a quick call at 912-961-9131 or send us an email at office@hubbardsmaidservice.com and we’ll update your address.

I need to change my payment method. What should I do?2026-07-20T10:41:17-04:00

Please give us a call at 912-961-9131 and we’ll get that updated for you.

Experience what makes Hubbard’s Maid Service the best
cleaning service in the Coastal Empire and the Lowcountry.

For immediate service,
please call us (912) 961-9131

Our office is open Monday – Friday, 8:00am – 4:30pm

Proudly serving Savannah, Georgia and nearby communities

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