We treat your home with care and respect, but if something is accidentally broken by one of our technicians, we will take responsibility. Hubbard’s Maid Service is bonded and insured and covers smaller breakages up to $100. Larger damages fall under our general liability insurance coverage.
Our technicians are required to report any breakage immediately so we can notify you and address the issue promptly.
Normal wear and tear in the home is not considered breakage. This includes things like loose door hardware, deteriorating grout, or worn caulking. We also ask that items hanging on walls or resting on surfaces are properly secured and able to handle light dusting pressure.
If you believe something was damaged, please take a photo and submit it for review here:
https://hubbardsmaidservice.com/incident-report/
For instructions or requests regarding your home, please contact the office directly so everything can be properly documented in our system.
We are very proud of our technicians and invest significant time and resources into hiring and training them. Because of this, our employees are not allowed to accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee. Attempting to hire employees privately without paying the required fee will result in service termination.
All cleaning supplies and equipment are provided by our team. If you prefer we use your own products, we are happy to do so, but we cannot be responsible for any damage caused by customer supplied cleaning supplies or equipment.
