Our technicians work carefully in every home, but if something is accidentally broken by one of our team members, Hubbard’s Maid Service will take responsibility. We are bonded and insured and cover smaller breakages up to $100. Larger damages are covered by our general liability insurance.
Our technicians are required to report any breakage immediately so the office can notify you and resolve the situation quickly.
Normal wear and tear around the home is not considered breakage and is not our responsibility. Examples include loose door knobs, worn grout, or failing caulking. We also ask that wall items such as pictures and mirrors are securely mounted and able to withstand light dusting pressure.
If you notice a concern, please take a photo and submit it through our incident report form here:
https://hubbardsmaidservice.com/incident-report/
Please communicate any instructions about your home directly with the office rather than only with the technician so we can properly document everything.
We are proud of our technicians and invest significant time and effort into hiring and training the best people. Because of this, our employees cannot accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee.
Our team provides all cleaning supplies and equipment. If you prefer we use your products instead, we can certainly do that, but we are not responsible for damages caused by customer supplied cleaning products or equipment.
