Our technicians take great care in every home, but if an accident does occur, we take responsibility. Hubbard’s Maid Service is bonded and insured and covers small breakages up to $100. For larger incidents, we carry general liability insurance.
Our technicians are honest and must report any breakage immediately so the office can notify you and help resolve the situation.
Normal wear and tear is not considered damage caused by our technicians. Examples include loose handles, worn grout, or deteriorating caulking. We also ask that items such as pictures and mirrors are securely mounted and able to withstand light dusting pressure.
If you believe something has been damaged, please take a photo and submit an incident report here:
https://hubbardsmaidservice.com/incident-report/
For special instructions about your home, please communicate directly with the office. This allows us to properly document everything in our system and prevent miscommunication.
We are proud of our cleaning technicians and invest heavily in recruiting and training the best team possible. Because of this, employees are not allowed to accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee. Soliciting our employees for side work places them in an uncomfortable position and may result in service termination.
Our team provides all cleaning supplies and equipment. If you would like us to use your products instead, we are happy to do so. Please note that we are not responsible for damages caused by customer supplied products or equipment.
