While our technicians always work with care and attention, accidents can occasionally happen. If something is broken by one of our house cleaning technicians, Hubbard’s Maid Service will take responsibility. We are bonded and insured and cover smaller breakages up to $100. Larger incidents are handled through our general liability insurance.
Our technicians are trained to report any breakage immediately so the office can contact you quickly and resolve the situation.
Normal wear and tear in the home is not considered breakage. This includes things like loose fixtures, worn grout, or failing caulking. We also ask that wall items such as pictures or mirrors are properly secured and able to withstand light pressure during dusting.
If you notice a problem, please take a photo and submit it through our incident report form here:
https://hubbardsmaidservice.com/incident-report/
For cleaning instructions or special requests about your home, please contact the office directly rather than communicating only with the technician. This helps us document everything correctly and avoid any misunderstandings.
We are very proud of our team and invest significant time and resources into hiring and training our technicians. Because of this, our employees cannot accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee. Soliciting our employees for side work violates their employment agreement and may result in service termination.
All cleaning supplies and equipment are provided by our team. If you would prefer we use your products, we are happy to accommodate that request. However, we cannot accept responsibility for damages caused by customer provided supplies or equipment.
