Our technicians work carefully in every home, but if something is accidentally broken during your cleaning service, we take responsibility. Hubbard’s Maid Service is bonded and insured and covers smaller breakages up to $100. Larger damages fall under our general liability insurance.
Our technicians report any breakage immediately so we can notify you right away.
Normal wear and tear in the home is not considered breakage. This includes loose door knobs, worn grout, or crumbling caulking. We also ask that wall items such as mirrors or pictures are securely mounted and able to withstand light dusting pressure.
If you notice an issue, please take a photo and submit it here:
https://hubbardsmaidservice.com/incident-report/
Please contact the office directly with any special instructions or concerns about your home so we can properly document everything.
Our employees are not permitted to accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee, as outlined in their employment agreement.
We provide all cleaning supplies and equipment for each service. If you prefer we use your own supplies, we can certainly do that, but we are not responsible for damages caused by customer supplied products or equipment.
