We take great care in your home, but if something does get broken by one of our house cleaning technicians, we take responsibility. We are bonded and insured and cover small breakages up to $100. For larger incidents, we carry general liability insurance as well.
Our technicians are honest and required to report any damage immediately so we can notify you right away.
Normal wear and tear is not considered breakage and is not our responsibility. Examples include loose door knobs, worn grout, or crumbling caulking. We also ask that items hanging on walls or resting on surfaces are secured properly and able to withstand light dusting pressure. This includes things like mirrors or pictures that may not be properly hung.
If you ever notice an issue, the best thing to do is take a photo and submit it for review here:
https://hubbardsmaidservice.com/incident-report/
For any instructions about your home, please communicate directly with the office rather than the cleaning technician. This helps us properly document requests in our system and avoid billing misunderstandings or missed details.
We are also proud of our cleaning technicians and invest heavily in hiring and training them. Because of this, our employees are not allowed to accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee. Soliciting our employees for side work violates their employment agreement and will result in service termination.
We provide all cleaning supplies and equipment. If you prefer that we use your products, we are happy to do so. However, we cannot be responsible for any damage caused by customer-provided supplies or equipment.
