Hubbard’s Maid Service Company, Inc. (doing business as Hubbard’s Maid Service)
Effective Date: August 31, 2026
Last Updated: August 31, 2026
These Terms of Service (“Terms”) govern your use of hubbardsmaidservice.com (the “Site”), our online store, and any cleaning services, quotes, communications, or messaging programs provided by Hubbard’s Maid Service Company, Inc. (“Hubbard’s Maid Service,” “we,” “us,” or “our”).
By using the Site, submitting a quote request, scheduling service, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or our services.
You must be at least 18 years of age to use the Site, request service, place an order, or consent to receive messages from us.
Important: agreeing to these Terms does not enroll you in text messages. Text message consent is a separate, optional action described in Section 6, and it is never required in order to receive service.
1. Who We Are
Hubbard’s Maid Service Company, Inc.
| Savannah, GA office | 208 E Montgomery Cross Rd, Unit F, Savannah, GA 31406 · (912) 961-9131 |
| Bluffton, SC office | 110 Traders Cross, Bluffton, SC 29909 · (843) 781-8945 |
| Text messaging number | (912) 999-4306 |
| office@hubbardsmaidservice.com | |
| Web | hubbardsmaidservice.com · Contact form: hubbardsmaidservice.com/contact-us/ |
| Business hours | Monday–Friday, 8:00 AM – 4:30 PM Eastern |
2. Our Services and Service Area
Hubbard’s Maid Service provides residential and commercial cleaning, including top-to-bottom deep cleaning, recurring maintenance cleaning, vacant and move-in/move-out home cleaning, laundry service, and office and commercial cleaning.
We serve coastal Georgia and the South Carolina Lowcountry, including Savannah, Pooler, Richmond Hill, Rincon, Garden City, Bloomingdale, Guyton, Statesboro, Hinesville, Midway, Pembroke, Ellabell, Eden, Fleming, Keller, Black Creek, Skidaway Island, Wilmington and Tybee Islands, Bluffton, Hilton Head Island, Hardeeville, Okatie, and Pritchardville.
Service availability varies by location and may change without notice. We reserve the right to decline or discontinue service at any property at our discretion, including for reasons of safety, accessibility, or conditions outside the scope of our services.
3. Quotes and Estimates
Quotes provided through the Site, by phone, by text, or in person are estimates based on the information you provide — including square footage, number of bedrooms and bathrooms, home type, occupancy, and property condition.
Final pricing may be adjusted if the actual size, condition, or scope of the property differs materially from what was described. If an adjustment is needed, we will notify you before beginning or continuing work.
4. Scheduling, Access, and Cancellation
- Property access. You are responsible for ensuring our team has safe and timely access at the scheduled date and time. If access is not granted, the full service price may be charged so our employees are compensated for their scheduled time.
- Cancellation and rescheduling. Please give us as much notice as possible. Late cancellations may incur a fee. Reschedule requests submitted through our appointment change form are requests only and are not confirmed until our office confirms them.
- Recurring service. For weekly, bi-weekly, or monthly customers, your time slot is reserved for you. Skipped or missed appointments without proper notice may result in additional fees or rate adjustments.
- Health and safety. Please tell us in advance about allergies, sensitivities, pets, or special requirements. We reserve the right to refuse service in conditions that pose a health, safety, or environmental risk to our staff.
5. Payments, Orders, and Tips
- Payment is due upon completion of service unless otherwise agreed in writing.
- Card payments are processed securely by Stripe. We do not store full card numbers on our systems.
- Purchases made through our online store are subject to the product or gift card terms shown at checkout.
- Tips submitted through our tip page are voluntary, are passed to the assigned cleaning team, and are non-refundable.
- Late or failed payments may result in additional fees or suspension of future service.
6. Text Message (SMS/MMS) Program Terms
These terms govern the Hubbard’s Maid Service text messaging program.
6.1 Program description and message use cases
We use SMS and MMS text messaging to communicate with customers and prospective customers about their cleaning service. Depending on the consent you provide, you may receive:
Transactional and customer care messages:
- Responses to quote and estimate requests, and follow-up questions about your property
- Appointment confirmations and booking receipts
- Appointment reminders ahead of scheduled service
- Crew arrival windows and on-the-way notifications
- Service completion notices
- Rescheduling, schedule change, and cancellation notices
- Access and entry coordination (gate codes, key handoff, pet instructions)
- Post-service follow-up and quality check-ins
- Invoices, payment reminders, and receipts
- Replies to questions you text us
Marketing and promotional messages — sent only if you separately opt in:
- Promotional offers, discounts, and seasonal specials
- New or expanded service announcements
- Recurring-service reminders and re-booking offers
Sample transactional message:
Hubbard’s Maid Service: Hi Jane, your cleaning is confirmed for Tue 9/8 between 9–11am. Questions? Call (912) 961-9131. Reply STOP to opt out, HELP for help.
Sample marketing message:
Hubbard’s Maid Service: Book a top-to-bottom clean this month and save $50. Details at hubbardsmaidservice.com/specials/. Reply STOP to opt out, HELP for help.
6.2 How you opt in
You may consent to receive text messages by:
- Checking an SMS consent checkbox on a form at hubbardsmaidservice.com. No box is pre-checked, and no box is required in order to submit the form.
- Texting us first at (912) 999-4306.
- Giving verbal consent to a Hubbard’s Maid Service representative by phone or in person.
Transactional consent and marketing consent are collected and stored separately. Agreeing to appointment messages does not enroll you in promotional messages.
We do not purchase, rent, or import phone number lists, and we do not message anyone who has not opted in through one of the methods above.
6.3 Consent is not a condition of purchase
You are not required to agree to receive text messages in order to purchase or receive any goods or services from Hubbard’s Maid Service Company, Inc. You may submit any form on our Site with the consent boxes left blank and still receive your quote and full cleaning service, at the same price and quality.
Text message consent is never bundled into a service agreement, contract, invoice, or any other mandatory term. Declining text messages has no effect on your customer relationship with us. You can always reach us by phone at (912) 961-9131 (GA) or (843) 781-8945 (SC), by email at office@hubbardsmaidservice.com, or through hubbardsmaidservice.com/contact-us/.
6.4 Message frequency
Message frequency varies based on your interaction with us and the services you have scheduled. Most customers receive messages only in connection with an active quote request or an upcoming appointment. If you opt in to promotional messages, you may receive up to 4 marketing messages per month.
6.5 Message and data rates
Message and data rates may apply. Hubbard’s Maid Service does not charge you for text messages, but your wireless carrier may charge you for messages sent or received under the terms of your plan. Contact your carrier with questions about your plan or charges.
6.6 How to opt out — Text STOP
You may cancel text messages at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming your opt-out, and you will receive no further texts from that program unless you opt back in.
You may also opt out by calling (912) 999-4306, emailing office@hubbardsmaidservice.com, or using hubbardsmaidservice.com/contact-us/. To rejoin, reply START or contact us again with your consent.
Opting out of text messages does not cancel your cleaning service. To change or cancel service, contact our office directly.
6.7 How to get help — Text HELP
Reply HELP to any message for assistance. You will receive a reply identifying our program and how to reach us. You may also contact us:
| Text | (912) 999-4306 |
| Phone (GA) | (912) 961-9131 |
| Phone (SC) | (843) 781-8945 |
| office@hubbardsmaidservice.com | |
| Web | hubbardsmaidservice.com/contact-us/ |
| Hours | Monday–Friday, 8:00 AM – 4:30 PM Eastern |
6.8 Supported carriers and carrier liability
Supported carriers include, but are not limited to: AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, Metro by T-Mobile, Cricket Wireless, Google Voice, and Virgin Mobile. Not all carriers are supported, and carrier support may change without notice.
Carriers are not liable for delayed or undelivered messages.
Message delivery depends on effective transmission by your wireless carrier and is not guaranteed. Hubbard’s Maid Service Company, Inc. is not liable for delayed, failed, misdirected, or undelivered messages, or for any consequences arising from them. Do not rely on text messaging for urgent or time-critical communication — call us instead.
6.9 Age restriction and eligibility
You must be at least 18 years of age to consent to receive text messages from us. We do not knowingly collect information from, or send text messages to, anyone under 18. If you believe a minor has enrolled, contact office@hubbardsmaidservice.com and we will remove the number.
You must also be the authorized owner or account holder of the mobile number you provide. Do not submit another person’s number without their permission. If you change or give up your number, please notify us so we do not message a subsequent user of that number.
6.10 Privacy of your mobile information
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All other use case categories described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile number and consent record are handled only by subcontractors and vendors that support our messaging program — such as our CRM and SMS platform provider — and only to deliver the messages you requested on our behalf. They are contractually prohibited from using this information for their own marketing or disclosing it further.
For full details, see our Privacy Policy at https://hubbardsmaidservice.com/privacy-policy/.
7. Email and Phone Communications
By providing your email address or phone number, you consent to receive service-related communications including quotes, confirmations, invoices, and follow-up. You may unsubscribe from marketing email at any time using the link in any marketing email or by contacting us; transactional messages may continue as needed to fulfill your service.
Calls may be recorded or monitored for quality and training purposes where permitted by law.
8. Privacy
Your use of the Site and our services is also governed by our Privacy Policy, available at https://hubbardsmaidservice.com/privacy-policy/, which is incorporated into these Terms by reference. It explains what information we collect, how we use it, who we share it with, and your choices and rights.
9. Satisfaction
We take pride in our work. If you are not satisfied with a cleaning, contact us promptly — within 24 hours of service where possible — and we will return to address the concern. Corrective service is our standard remedy.
10. Site Content and Intellectual Property
All content on the Site — text, graphics, logos, the Hubbard’s Maid Service name and logo, photographs, and layout — is owned by or licensed to Hubbard’s Maid Service Company, Inc. and protected by copyright and trademark law. You may not copy, reproduce, republish, or use our content or marks for commercial purposes without our prior written permission.
Reviews, testimonials, and before-and-after photographs are published with permission. Individual results and experiences vary.
11. Acceptable Use of the Site
You agree not to use the Site to submit false, misleading, or fraudulent information; submit another person’s contact information without their authorization; interfere with the Site’s operation or security; attempt unauthorized access to any system or account; or scrape, harvest, or collect data by automated means without our written consent.
12. Third-Party Links and Services
The Site links to and embeds third-party services, including payment, scheduling, review, and messaging platforms. We do not control and are not responsible for the content, terms, or privacy practices of those third parties. Your use of a third-party service is subject to that party’s own terms.
13. Disclaimers
The Site and its content are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.
Information on the Site, including cleaning tips and knowledge-base content, is general information only and is not professional advice for your specific property.
Nothing in these Terms limits any warranty or right that cannot be limited or excluded under applicable Georgia, South Carolina, or federal law.
14. Limitation of Liability
To the fullest extent permitted by law, Hubbard’s Maid Service Company, Inc. and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of use, arising out of or relating to the Site, our services, or these Terms — even if advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to our services will not exceed the amount you paid for the specific service giving rise to the claim.
These limitations do not apply to liability for gross negligence, willful misconduct, bodily injury, or any liability that cannot be limited under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Hubbard’s Maid Service Company, Inc. and its officers, employees, and agents from any claims, damages, losses, liabilities, and reasonable expenses (including attorneys’ fees) arising out of: your breach of these Terms; your provision of inaccurate information; undisclosed hazards or conditions at the property; your lack of authority to request service at a property; or your submission of a mobile number you were not authorized to provide.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in Chatham County, Georgia, and you consent to the jurisdiction of those courts.
Before filing any claim, you agree to contact us at (912) 961-9131 or through hubbardsmaidservice.com/contact-us/ and give us a reasonable opportunity to resolve the matter informally.
17. Changes to These Terms
We may update these Terms at any time. The “Last Updated” date above reflects the most recent revision, and material changes will be posted on this page. Your continued use of the Site or our services after changes are posted constitutes acceptance of the updated Terms. Changes to the text message program terms will not be applied retroactively to messages already sent.
18. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
These Terms, together with our Privacy Policy and any signed service agreement, constitute the entire agreement between you and Hubbard’s Maid Service regarding the Site and our services. Where a signed service agreement conflicts with these Terms, the signed agreement controls for that engagement.
19. Contact Us
Questions about these Terms, our services, or our text message program:
Hubbard’s Maid Service Company, Inc.
208 E Montgomery Cross Rd, Unit F, Savannah, GA 31406
110 Traders Cross, Bluffton, SC 29909
Phone: (912) 961-9131 (GA) · (843) 781-8945 (SC)
Text: (912) 999-4306
Email: office@hubbardsmaidservice.com
Hours: Monday–Friday, 8:00 AM – 4:30 PM Eastern
Related: Privacy Policy