No, we don’t require contracts. We do, however, have a no-exceptions, no-skip policy for recurring cleanings.

Services are prepaid so our team can focus on providing a detailed, high quality clean for your home.

If you aren’t satisfied with your cleaning, you can rest easy. We offer a 100 percent customer satisfaction guarantee. If you aren’t satisfied, simply call us. Within 24 hours we will have someone come out and re-clean things. If you still aren’t satisfied, you can get a full refund in a lot of cases. From there, we will terminate our relationship.

We make it easy for our clients to pick their own time and day. We schedule cleanings from Monday to Friday in most cases. We do offer special cleanings on Saturday for certain occasions. Our employees work from 8:00 am. to 5:00 pm. You will be able to schedule your ideal arrival time that sits between either 8:00 am and 8:30 am or 11:00 am to 1:00 pm. That way, you don’t have to sit around waiting for your cleaning service to show up.

To guarantee that your home is as clean as possible and fully sanitized, you will be providing both the cleaning equipment and supplies. That is unless you don’t want to. No maid service you hire is going to be sanitizing their equipment in between jobs. Because of this, it can increase the risk of exposure to germs and bacteria. Whereas, if you use your own, it wouldn’t. However, all of our employers have backup supplies and equipment for any job.

When you hire us, you don’t have to worry. Every single one of our employees goes through a thorough background and verification check. Therefore, you will be able to rest easy knowing you are getting someone who has been thoroughly vetted. We have an outstanding track record of making great hires and we prioritize both the safety and security of our clients during the hiring process.

If you need to skip your service, just head over to the Customer Resources tab, select Scheduling Policy, and fill out the request form for your scheduling change.

We aren’t a franchise. Therefore, there is no rigidity to our services. We can customize and tailor our cleaning service as per each client’s needs. Therefore, you will be able to get the services tailored to your needs and expectations. We can accommodate special requests and we can give you a customized quote based on the time required to handle them.

It is not expected to tip any of our employees. However, they would appreciate it if they do a good job.

Need to adjust your service date? Just visit the Customer Resources section on our homepage and select the Rescheduling Policy. You’ll find the Scheduling Form Request there to submit your update:

https://hubbardsmaidservice.com/appointment-change-update-request/

A lot of the clients that hire us do end up getting a Spring cleaning every year. It is a much cheaper way to get deep cleaning than opting for a first-time Deluxe cleaning because your home will be sufficiently clean from getting weekly or bi-weekly cleanings regularly.

When it comes to getting a professional cleaning, you have to expect to pay more for quality. This is a situation where ‘you get what you pay for.’ If you want shoddy work and you don’t care about having a properly cleaned home, you might be satisfied with an inexperienced cleaner. For those who want the best quality work and peace of mind knowing that your belongings are safe, you will want to invest in a professional cleaning company. The “savings” you get from hiring someone inexperienced, unverified, or even undocumented are not worth the risk associated with it.

Absolutely! If you refer a friend, neighbor, or family member and they receive a cleaning, you’ll earn a $150 credit with us. Just share this link to submit your referral:

https://hubbardsmaidservice.com/referral-program/

Absolutely. Everyone working for us is a direct employee. They are vetted, hired, and trained by us.

Our technicians do their best to stay on schedule, but sometimes traffic, travel time, or a previous cleaning running longer than expected can cause delays. Because of this, we are not able to promise an exact arrival time, but we always aim to arrive as close to the scheduled time as possible.

Recurring clients are no longer able to skip their scheduled cleanings. For legacy clients or those without a dedicated cleaner, if the cancellation occurs within 48 hours of the appointment, half of the cleaning fee will be applied.

Yes. If our team arrives and cannot enter your home because the door is locked, pets are not secured, power or water is unavailable, or the cleaners are turned away at the door, a lockout fee equal to the full price of the cleaning will apply.

Yes! Because cleaning is such a personalized service, we encourage clients to share specific feedback. This helps us improve your experience, correct any concerns, and highlight cleaners who exceed expectations.

You can leave feedback here:
https://hubbardsmaidservice.my.canva.site/

If you have already received an estimate from us, simply reply to the email that includes your quote to confirm your appointment. If the proposed date does not work for your schedule, just include your preferred date in your reply and we will help coordinate a time that works.

If you still need an estimate, you can request one here:
https://hubbardsmaidservice.com/request-a-quote/

100% Satisfaction Guarantee Policy:
Hubbard’s Maid Service guarantees the quality of our work. If the job was not completed according to what you were quoted, we will return within 24 to 72 hours to correct the issue at no additional charge. Please report any concerns to one of our staff members rather than the cleaning technician. Any issues reported more than 24 hours after the cleaning will be documented and addressed during your next scheduled service.

Payment Policy:
Our pricing is finalized at the time of the quote and is not negotiable afterward. If there is a quality concern with the cleaning, our team can return within 24 to 72 hours to re clean the area. Discounts are not offered unless we are first given the opportunity to re clean. We accept electronic forms of payment or cash, and payment is collected prior to service.

We treat your home with care and respect, but if something is accidentally broken by one of our technicians, we will take responsibility. Hubbard’s Maid Service is bonded and insured and covers smaller breakages up to $100. Larger damages fall under our general liability insurance coverage.

Our technicians are required to report any breakage immediately so we can notify you and address the issue promptly.

Normal wear and tear in the home is not considered breakage. This includes things like loose door hardware, deteriorating grout, or worn caulking. We also ask that items hanging on walls or resting on surfaces are properly secured and able to handle light dusting pressure.

If you believe something was damaged, please take a photo and submit it for review here:
https://hubbardsmaidservice.com/incident-report/

For instructions or requests regarding your home, please contact the office directly so everything can be properly documented in our system.

We are very proud of our technicians and invest significant time and resources into hiring and training them. Because of this, our employees are not allowed to accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee. Attempting to hire employees privately without paying the required fee will result in service termination.

All cleaning supplies and equipment are provided by our team. If you prefer we use your own products, we are happy to do so, but we cannot be responsible for any damage caused by customer supplied cleaning supplies or equipment.

We mostly use products from Speedcleaning.com. They offer fantastic tools and cleaners that we trust and recommend.

We personalize each cleaning quote based on the details of your home. Things like square footage, number of residents, pets, flooring types, clutter levels, and cleaning frequency all help us determine the cost.

The first cleaning typically costs more because our technicians perform a deeper clean to bring the home up to our standards. Once that initial service is completed, maintaining the home during regular visits is easier and usually less expensive. We will provide an estimate for both services. If more than a month goes by without cleaning, the next visit may be treated as another first-time cleaning.

Not if you don’t want to be. It’s entirely up to what fits your routine best. If you’ll be out, just make sure we have a way to get in. Your home’s security is always one of our top priorities.

That’s no problem at all. Just leave your preferred products out with instructions for our team. We’re also happy to use your bleach if you’d like, since we do not have bleach on hand.

If our team arrives and cannot access the home, a lockout fee will apply. We will attempt to contact you to see if access can still be arranged.

Yes, we recommend keeping pets in a safe or separate area while we clean. This helps us work efficiently and keeps your pets comfortable while we move through the home. We love animals and are always careful around them. Please let us know in advance what pets you have so we can plan accordingly. For health and safety reasons, we cannot clean homes with flea infestations or handle animal waste.

Yes. Every cleaner employed by Hubbard’s Maid Service is authorized to work in the United States. We complete I-9 forms for all employees and pay taxes accordingly.

Please send your instructions to our office by email so we can add them to your file. This helps ensure every team that cleans your home is aware of your preferences.

Your first cleaning is a detailed top to bottom service that prepares your home to meet Hubbard’s Maid Service standards. Since we have not cleaned your home before, the process takes longer. Once that baseline is established, recurring services focus on maintaining the clean.

Our services are available weekly, biweekly, or monthly depending on what works best for you. Hubbard’s Maid Service also offers cleanings for special occasions and move in or move out cleaning services.

For bigger deep cleaning jobs, our cleaners often arrive as a team to help get the work done efficiently. Occasionally, a quality control manager may also visit to make sure everything meets our expectations.

If your regular service lands on a holiday and your cleaner is not working, we will contact you a few weeks ahead of time to help you reschedule. We observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

Yes. If your home has a security system, please disarm it on the day of your scheduled cleaning. If you provide instructions for using the alarm system, we cannot be responsible for alarms that may go off or any first responder dispatch fees. If you live in a gated community, please add your cleaner’s name to the entry list.

Please contact us within 24 hours and we’ll return to take care of it free of charge. If you’re able to send a photo, that always helps us address the area faster.

We take pride in treating your home and belongings with care. However, accidents can occasionally occur. If something is damaged during a cleaning, we will do our best to repair or replace it if repair is not possible. Insurance claims may be filed when appropriate, and photos can help us review the situation.

Our team works hard to provide consistent, high quality cleaning during every visit. To maintain this level of service, we tailor our cleanings to your home’s needs and budget.

There are a few services that are not included in our offerings:
Ironing
Cleaning or removing pet or rodent excrement
Cleaning vomit, blood, or fecal matter
Power washing
Cleaning drapes or steam cleaning furniture or upholstery

Absolutely. We hire trusted individuals from our own community and carefully screen every applicant. We offer competitive wages to attract the best people, provide thorough training, and conduct regular inspections to ensure our clients receive consistent, high quality service.

Our cleaning technicians complete a comprehensive five day training program led by a certified training manager. Cleaning homes requires patience and careful attention to detail, so we take training seriously. We also perform regular quality control home checks to ensure everything is done right.

Yes, we do. We are bonded and insured, and unlike many independent cleaners, our team is also protected by workers compensation insurance.

Some cleaning companies are run by one individual or a small family team. They may offer lower prices to attract new business. However, these prices often are not sustainable, which is why many of those companies do not stay in business long.

In some cases, the lower price may also come from avoiding taxes, insurance, licensing, or worker protections.

Hubbard’s Maid Service takes a professional approach. We are fully licensed, bonded, and insured, and we proudly provide reliable cleaning services throughout Savannah and the surrounding areas.