You don’t need to sign any contract which allows you to cancel your maid service anytime. There is a discount program that is available to pre-paying VIPs. This allows you to save quite a lot of money every time you need cleaning services. In this case, you’ll have to sign a non-compete agreement as well as commit to on time payment.

When you receive the service. You can opt to leave a check on your desk or if you prefer to pay via credit card, we will charge it on the same day that you receive any of our cleaning services.

We always provide 100% guaranteed services. So, if you are not pleased, we will simply return within a day and clean the area once again or the areas that you’re not happy with. If this is still not satisfactory then we’ll give you a refund and terminate our business relationship.

The great thing about our service is that you can select any time that you want us to clean. We are available throughout the working week and even offer Saturday cleanings for special instances. Our hours are between 8 am and 5 pm. So, you can book a cleaning session between 11am to 1pm, 8am to 9am etc. We are always on time and you don’t have to worry about tardiness.

We will typically use our client’s provided cleaning solutions and equipment. However, if you don’t want to provide these, then we will use our own. Do keep in mind that most maid services don’t clean their equipment as they move from one house to the next. Unfortunately, this exposes you to bacteria, germs etc. So, we always have back up cleaning materials and equipment available if there is an emergency.

When it comes to hiring employees, we do an intensive criminal background check on every person we consider hiring. This means that we check their past employment, job history, police records etc. We currently have a great hiring system in place and hire quality employees. As a result our employee turnover rates are quite low and makes our service very safe and trustworthy. We have made the safety of all of our clients a top priority.

You should aim to give us a minimum of 24 business hours notice if you need to cancel or skip and reschedule.

Yes, we do provide extra services and tasks, once you ask. All you need to do is give us a call at least the day before and let us know what you need, special requests etc. We will then give you a quote for the extra services or tasks.

You don’t have to tip our employees. However, it is appreciated if they provide good work that you’re pleased with.

Yes you can. Simply let us know the best day for you. We are able to facilitate most requests since we have a large staff.

There are many of our customers who enjoy getting a yearly Top To Bottom Deluxe cleaning in order to clean the areas that are usually not part of typical cleaning sessions. Keep in mind that this will cost less than your first Deluxe cleaning since your home or apartment would already be quite clean, especially if we have been cleaning your home for some time.

There are many cleaning services that are cheaper and more expensive. You will realize the difference when you compare the quality of cleaning of an amateur with a professional. When it comes to cheaper services, you’ll typically need to get your own housekeeper. This will take time and effort since you’ll need to do background checks, provide training etc. You will need to completely manage your new housekeeper which includes doing payroll and taxes, even if they are an independent contractor. So, as you can see, cheaper doesn’t mean better. You may even find yourself in legal trouble especially if your new housekeeper brings their illegal (undocumented) relatives to assist.

Of course! If you refer us to a new client, then your next cleaning appointment would be free. Once you refer us to new paying customers, you can potentially get all of your cleanings free!

All of our cleaning staff are our employees who have been thoroughly checked out and trained by our company.