Many cleaning businesses are run by one person or a small family team. To compete and bring in new customers, they often offer very low prices. Unfortunately, those prices are not always sustainable, and many of those companies do not stay in business long because they are not earning enough to support the operation.

In some cases, lower prices can also mean the company is not paying proper taxes, licensing fees, worker’s compensation, or carrying the right insurance. Some businesses even pay workers in cash without proper tax reporting.

At Hubbard’s Maid Service, we take a different approach. We are proud to be licensed, bonded, and insured. Our pricing reflects our professional standards, reliability, and the quality of service we provide throughout Savannah and the surrounding areas.

We believe trust should be earned every time we clean your home. That’s why we do not require contracts. Instead, we focus on open communication and honest evaluations of our work. Your feedback helps us improve and continue providing great service.

Please call us at 912-961-9131, and we’ll be happy to help you update it.

No problem at all. Just give us a call at 912-961-9131 or send an email to office@hubbardsmaidservice.com and we’ll update your information.

Yes, we are fully bonded and insured. Unlike many independent house cleaners, our team is also covered by workers compensation insurance, which is one of the most important protections for both our cleaners and our clients.

Absolutely. Every member of our cleaning team is an experienced, professional housecleaning technician. Cleaning homes takes patience, attention to detail, and the right personality. Our team members complete a comprehensive five day training program with a certified training manager, and we also perform regular quality control home checks to make sure our standards stay high.

We completely understand how important trust is when inviting someone into your home. Our cleaners are not strangers. They are friends and neighbors from our local community. We offer some of the most competitive wages in the industry so we can attract and keep the best people. Every team member is carefully screened, thoroughly trained, and our work is consistently inspected so you can feel confident trusting us with your home.

At Hubbard’s Maid Service, our goal is to provide reliable, high quality cleaning during every visit. We customize our house cleaning services to fit your home’s unique needs and your budget so we can consistently deliver excellent service to our valued clients.

There are a few services we do not offer. These include:
Ironing
Cleaning or removal of pet or rodent excrement
Cleaning vomit, blood, or fecal matter
Power washing
Cleaning drapes or steam cleaning furniture or upholstery

Yes, we do. Window washing is available for an additional charge.

We treat your belongings with the utmost care. However, accidents can occasionally happen. If something is damaged or broken while we are cleaning your home, we will do our best to repair the item or replace it if a repair is not possible. If appropriate, an insurance claim may be filed. Taking a photo of the item and sending it to us can also be very helpful.

Just give us a call or send us an email within 24 hours and we’ll come back to take care of the area at no charge. If possible, please include a photo so we can better understand what needs attention.

If your home has a security system, please make sure it is turned off or disarmed on the day of your scheduled cleaning. If you decide to give us instructions for arming or disarming the system, we cannot be responsible for alarms that may be triggered or any dispatch fees from first responders. If you live in a gated community, please add your specific house cleaner’s name to the authorized entry list.

If your regular cleaning falls on a holiday and your cleaner is not working that day, we will reach out a couple of weeks ahead of time to help reschedule your visit. The holidays we observe are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

For larger deep cleaning jobs, Hubbard’s Maid Service cleaners typically arrive as a team so we can get everything done efficiently. Occasionally, a quality control manager may also stop by to make sure everything meets our standards.

We offer flexible scheduling to fit your needs. Our cleaning services are available weekly, biweekly, or monthly. Hubbard’s Maid Service also provides cleanings for special occasions and move in or move out cleaning services.

Your first cleaning takes a little extra time because we clean your home thoroughly from top to bottom to bring it up to Hubbard’s Maid Service standards. Since we have not cleaned your home before, the initial visit focuses on deep detail work. Once your home is at that level, our recurring services are designed to maintain that clean, which takes less time.

Yes, absolutely! If you have any special instructions, please email them to our office so we can add them to your file. This helps ensure your preferences are available for your regular cleaner and any team that may clean your home in the future.

No. Hubbard’s Maid Service takes care of all local, state, and federal taxes, including Social Security. When you hire one of our house cleaners, you do not have to worry about tax forms or employment paperwork because we handle all of that for you.

Yes. All cleaners who work for Hubbard’s Maid Service are authorized to work in the United States. We complete I-9 verification for every employee and pay all required taxes.

We take great care in every home we clean. If you have special items such as heirlooms, important documents, or irreplaceable keepsakes, we recommend putting them away or letting us know not to clean that area. A closed door or drawer signals to our team that the space should be left untouched. Hubbard’s Maid Service carries the proper insurance in case of accidental damage, but irreplaceable items cannot be replaced, so we always suggest keeping them stored safely during your cleaning.

We love pets and understand they are part of the family. For the best and most efficient cleaning, we recommend keeping pets in a secure area while we work. This helps prevent them from becoming startled and keeps them from accidentally getting outside. Please let us know ahead of time what type of pets you have so our team can be mindful around them. For health and safety reasons, our cleaners are not able to clean homes with flea infestations or pick up animal waste.

If we’re unable to access your home, a lockout fee will be applied. We will try to contact you to see if access can still be arranged before applying the fee.

That’s completely up to you. If you have specific products you prefer for certain areas, just leave them out with instructions. We’re also happy to use your bleach if you’d like it used, but we don’t carry bleach with us.

Not at all. It’s completely up to you and what works best for your schedule. If you won’t be home, simply provide a way for our team to enter. Your home’s security is always a top priority for us.

Usually, the first cleaning costs a little more than regular visits. During that first appointment, our technicians bring your home up to Hubbard’s Maid Service standards. After that, maintaining the home with recurring visits is much easier. You’ll receive an estimate for both the initial cleaning and your regular service. Once the first cleaning is completed, we will confirm the regular cleaning price. If more than a month passes without service, the next visit may be treated like another first-time cleaning.

Every home is different, so cleaning costs can vary. We look at several factors when creating your estimate, including the size of your home, how many people live there, whether you have pets, the condition of the home, floor types, and how often you’d like our cleaning technicians to visit.

We mainly use professional products from Speedcleaning.com. They work incredibly well, and we highly recommend checking out their products and tools.

We take great care in your home, but if something does get broken by one of our house cleaning technicians, we take responsibility. We are bonded and insured and cover small breakages up to $100. For larger incidents, we carry general liability insurance as well.

Our technicians are honest and required to report any damage immediately so we can notify you right away.

Normal wear and tear is not considered breakage and is not our responsibility. Examples include loose door knobs, worn grout, or crumbling caulking. We also ask that items hanging on walls or resting on surfaces are secured properly and able to withstand light dusting pressure. This includes things like mirrors or pictures that may not be properly hung.

If you ever notice an issue, the best thing to do is take a photo and submit it for review here:
https://hubbardsmaidservice.com/incident-report/

For any instructions about your home, please communicate directly with the office rather than the cleaning technician. This helps us properly document requests in our system and avoid billing misunderstandings or missed details.

We are also proud of our cleaning technicians and invest heavily in hiring and training them. Because of this, our employees are not allowed to accept private work from clients unless Hubbard’s Maid Service receives a finder’s fee. Soliciting our employees for side work violates their employment agreement and will result in service termination.

We provide all cleaning supplies and equipment. If you prefer that we use your products, we are happy to do so. However, we cannot be responsible for any damage caused by customer-provided supplies or equipment.

If you’ve already received an estimate from us, simply reply to the email that contains your quote. If the proposed date doesn’t work for you, just include your preferred date in your reply and we’ll help coordinate the schedule.

If you still need an estimate, you can request one here:
https://hubbardsmaidservice.com/request-a-quote/

100% Satisfaction Guarantee Policy:
Hubbard’s Maid Service stands behind our work. If your cleaning was not completed according to the quoted service, we will return to correct the issue within 24 to 72 hours at no additional charge. Please report any concerns to one of our staff members rather than the technician directly. Any issues reported more than 24 hours after the cleaning will be documented and addressed during the next scheduled visit.

Payment Policy:
Pricing is finalized at the time the quote is given and is non negotiable afterward. If there is a quality concern, our team can return within 24 to 72 hours to correct the issue. Discounts are not offered unless the team is first given the opportunity to re clean. We accept electronic payments or cash, and payment is collected prior to service.

We always welcome your feedback! Cleaning is a very personal service, so your input helps us understand what you love and where we can improve. Your feedback allows us to fix any issues quickly and recognize cleaners who go above and beyond.

You can share your thoughts here:
https://hubbardsmaidservice.my.canva.site/

Our lockout fee works similarly to our cancellation policy. If our cleaners arrive and cannot enter the home due to a locked door, pets that are not contained, a power outage, water being shut off, or if the team is turned away at the door, the full price of the scheduled cleaning will be charged as the lockout fee.

We no longer allow recurring clients to skip scheduled cleanings. For legacy clients or clients without a dedicated cleaner, cancellations made within 48 hours of the scheduled service will have half of the cleaning fee applied.

We do our best to arrive around the scheduled time, but we are not able to guarantee an exact arrival time. Our technicians are often finishing another home before yours, and things like traffic, travel time, or unexpected delays can affect the schedule. We appreciate your understanding and promise we always try to arrive as close to the expected time as possible.

All of our cleaning staff are our employees who have been thoroughly checked out and trained by our company.

Yes, and we truly appreciate it! When your referral receives their cleaning, you’ll receive a $150 credit from us. You can submit their information using this link:

https://hubbardsmaidservice.com/referral-program/

There are many cleaning services that are cheaper and more expensive. You will realize the difference when you compare the quality of cleaning of an amateur with a professional. When it comes to cheaper services, you’ll typically need to get your own housekeeper. This will take time and effort since you’ll need to do background checks, provide training etc. You will need to completely manage your new housekeeper which includes doing payroll and taxes, even if they are an independent contractor. So, as you can see, cheaper doesn’t mean better. You may even find yourself in legal trouble especially if your new housekeeper brings their illegal (undocumented) relatives to assist.

There are many of our customers who enjoy getting a yearly Top To Bottom Deluxe cleaning in order to clean the areas that are usually not part of typical cleaning sessions. Keep in mind that this will cost less than your first Deluxe cleaning since your home or apartment would already be quite clean, especially if we have been cleaning your home for some time.

You can easily request a schedule change by visiting the Customer Resources tab on our homepage. Click on the Rescheduling Policy to find the Scheduling Form Request here:

https://hubbardsmaidservice.com/appointment-change-update-request/

You don’t have to tip our employees. However, it is appreciated if they provide good work that you’re pleased with.

If you would like to add a few extra services, we have an add-on form that outlines all of the available options. We share this form during the sales process so you can choose anything you want to include with your cleaning.

https://docs.google.com/forms/d/e/1FAIpQLSc1gIeniucZYROSNtV3MnsNsr5GWJ9kzQvF3MSL_BmyqsfNbQ/viewform

You should aim to give us a minimum of 24 business hours notice if you need to cancel or skip and reschedule.

When it comes to hiring employees, we do an intensive criminal background check on every person we consider hiring. This means that we check their past employment, job history, police records etc. We currently have a great hiring system in place and hire quality employees. As a result our employee turnover rates are quite low and makes our service very safe and trustworthy. We have made the safety of all of our clients a top priority.

We will typically use our client’s provided cleaning solutions and equipment. However, if you don’t want to provide these, then we will use our own. Do keep in mind that most maid services don’t clean their equipment as they move from one house to the next. Unfortunately, this exposes you to bacteria, germs etc. So, we always have back up cleaning materials and equipment available if there is an emergency.

Our schedule is designed around route optimization so our teams can work efficiently. We operate Monday through Friday from 8:00 am to 5:00 pm, with Saturdays available in certain situations. Most visits fall within the 8:00–8:30 am or 11:00 am–1:00 pm arrival windows. Office cleaning can also be arranged after hours or on weekends.

We always provide 100% guaranteed services. So, if you are not pleased, we will simply return within a day and clean the area once again or the areas that you’re not happy with. If this is still not satisfactory then we’ll give you a refund and terminate our business relationship.

All cleaning services are prepaid, which helps us provide consistent and reliable service for every client.

No, we keep things simple and don’t require contracts. Recurring service does follow our no-exceptions, no-skip policy.