FAQs

No contract is needed to get started. Recurring cleanings simply follow our no-exceptions, no-skip policy.

All cleanings are prepaid. This helps us stay organized and ensures our team can provide the highest level of service.

Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas. If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.

To keep our schedule running smoothly, we plan cleanings based on route optimization. We operate Monday through Friday from 8:00 am to 5:00 pm and sometimes Saturdays when needed. Most clients see us arrive during the 8:00–8:30 am or 11:00 am–1:00 pm windows. Office services can be arranged for evenings or weekends.

For the ultimate in sanitation we use your supplies and equipment unless you you don’t want to provide them. No maid service cleans the equipment between houses. This exposes your home to germs and pet dander from the other houses they clean. Back up equipment and supplies are always on hand for emergencies.

We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.

Just hop over to the Customer Resources tab, open Scheduling Policy, and fill out the request form so we can update your schedule.

Need a little something extra? We’ve got you covered. We offer a simple add-on form that lists additional services you can request. Our team will provide this form during the sales process so you can easily select the extras you need.

https://docs.google.com/forms/d/e/1FAIpQLSc1gIeniucZYROSNtV3MnsNsr5GWJ9kzQvF3MSL_BmyqsfNbQ/viewform

No, it’s not expected, but it is greatly appreciated for work well done.

If your schedule changes, we’re happy to help! Just go to the Customer Resources tab on the homepage and click Rescheduling Policy to access the Scheduling Form Request:

https://hubbardsmaidservice.com/appointment-change-update-request/

Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!

The truth is if you think a professional is expensive wait till you hire an amateur. The underground market seems less expensive on the surface but in the long run it really isn’t. What is your time worth? Cheaper services generally require you to find to housekeeper, verify their background, train them, and provide all the supplies for cleaning. You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “”independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance). The “savings” is not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean. Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.

We sure do! Refer a friend, neighbor, or family member and once they receive a cleaning, you’ll earn a $150 credit. Use this link to send us your referral:

https://hubbardsmaidservice.com/referral-program/

Our Cleaning Techs are employees. Thoroughly screened and trained by an experienced Training Manager.

We try our best to arrive on time, but we cannot guarantee an exact arrival. Our technicians are cleaning other homes before yours, and travel time, traffic, or unexpected delays may impact the schedule. Our goal is always to arrive as close to the scheduled time as possible.

We no longer allow recurring clients to skip scheduled visits. However, for legacy clients and clients without a dedicated cleaner, if a cancellation happens within 48 hours of the scheduled cleaning, half of the fee will be applied.

Recurring clients are no longer able to skip scheduled services. For legacy clients or clients without a dedicated cleaner, if a cancellation is made within 48 hours of the appointment, half of the cleaning fee will be applied.

If our cleaners arrive but are unable to access your home or perform the service due to a locked door, uncontained pets, a power outage, water being shut off, or being turned away at the door, a lockout fee will apply. The fee is the full cost of the scheduled cleaning.

We always appreciate hearing from you. Because cleaning is a personalized service, your feedback helps us fine tune your experience, fix any issues, and recognize the team members who do an outstanding job.

Share your feedback here:
https://hubbardsmaidservice.my.canva.site/

If you already received a quote from us, simply reply to the email with your estimate to confirm your appointment. If the proposed date does not work, include the date that works better for you in your reply.

If you need a quote first, you can request one here:
https://hubbardsmaidservice.com/request-a-quote/

100% Satisfaction Guarantee Policy:
We stand behind our services. If your cleaning was not completed according to the quoted service, we will return within 24 to 72 hours to correct the issue at no additional charge. Please contact our office staff rather than the technician directly with any concerns. Issues reported after 24 hours will be handled during the next scheduled cleaning.

Payment Policy:
Quotes are final once issued and prices are not negotiable afterward. If there is a quality concern, our team will return within 24 to 72 hours to correct the issue. Discounts are not offered unless we are first given the opportunity to re clean. Payment is required prior to service and must be made electronically or with cash.

Yes. If one of our technicians causes breakage while cleaning, we take responsibility. Hubbard’s Maid Service is bonded and insured and covers smaller breakages up to $100. Larger incidents fall under our general liability coverage.

Our technicians report all damage immediately so the office can notify you and handle the situation quickly.

Normal wear and tear in the home, such as loose knobs or crumbling grout, is not considered breakage. We also ask that items hanging on walls or resting on surfaces are secured properly.

If you believe something was damaged, please take a photo and submit an incident report here:
https://hubbardsmaidservice.com/incident-report/

Please communicate any special cleaning instructions directly with the office so we can properly document them.

Our employees are also protected by employment agreements that prevent them from accepting private work from clients unless Hubbard’s Maid Service receives a finder’s fee.

We bring all supplies and equipment to each cleaning. If you request that we use your products instead, we are happy to do so but cannot be responsible for any damage those products may cause.

We mainly use cleaning products from Speedcleaning.com. They have fantastic tools and solutions, and we encourage you to explore their products as well.

Not exactly. Every home has different needs, so pricing is personalized. Factors such as the size of your home, how many people live there, pets, clutter, flooring, and how often you want cleaning all help determine the final cost.

Yes. The first cleaning typically costs more because our team is doing the extra work needed to bring your home up to Hubbard’s Maid Service standards. Once the home has been properly cleaned, maintaining it during regular visits is easier and more affordable. We will provide estimates for both the first cleaning and the recurring service. If your home goes more than a month without cleaning, the next visit may be treated like a first-time cleaning.

It’s completely up to you. Some clients enjoy being home, while others prefer to step out. If you decide not to be there, just make sure we have a way to access the home. Your security is always a top priority.

That’s perfectly fine. Just leave the products out with instructions so we know where you’d like them used. We’re also happy to use your bleach, since we do not carry bleach ourselves.

If we’re unable to access your home, a lockout fee will apply. We will try contacting you to see if there is a way to still gain entry before applying the fee.

Yes, we love pets and are very careful around them. For the safety of both your pets and our team, we recommend keeping them in a separate area while we clean. This helps us work more efficiently and prevents pets from getting startled or slipping outside. Please let us know ahead of time what pets you have. For health and safety reasons, we cannot clean homes with flea infestations or pick up animal waste

Your home and belongings are important to us. If you have special valuables or sentimental items, we recommend putting them away or letting us know not to clean certain areas. A closed drawer or door lets our team know to skip that space. Hubbard’s Maid Service is fully insured, but irreplaceable heirlooms are best stored somewhere safe during your cleaning.

Yes. All cleaners working for Hubbard’s Maid Service are authorized to work in the United States. We verify employment eligibility through the I-9 process and pay taxes accordingly.

No. Hubbard’s Maid Service covers all employment taxes, including local, state, federal, and Social Security. We handle the paperwork and tax responsibilities so you can simply enjoy a clean home

Yes! Simply email our office with your instructions and we will update your file. This ensures your preferences are saved for your regular cleaner and any future cleaning teams.

Your first cleaning includes a detailed top to bottom service so we can bring your home up to Hubbard’s Maid Service standards. Because it is our first time cleaning your home, it takes additional time to address everything properly. Recurring cleanings are designed to maintain that clean and usually take less time.

You can schedule our cleaning services weekly, biweekly, or monthly. Hubbard’s Maid Service also offers cleanings for special occasions and move in or move out cleaning services when you need them.

For bigger deep cleaning jobs, Hubbard’s Maid Service cleaners often work as a team to make sure everything gets done thoroughly. At times, a quality control manager may also visit to ensure everything meets our standards.

Yes. If your regular cleaning falls on a holiday and your cleaner is not working, we will reach out a few weeks in advance to reschedule your visit. We observe New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

Yes. If your home has a security system, please disarm or turn it off on the day of your cleaning. If you provide instructions for using the alarm, we are not responsible for alarms that may be set off or any first responder dispatch fees. For gated communities, please add your cleaner’s name to the authorized entry list.

Simply contact us within 24 hours by phone or email and we’ll make it right at no charge. If you can include a picture, it helps us see exactly what needs attention.

Our team always treats your belongings with care, but accidents can occasionally occur. If an item is damaged during a cleaning, we will work to repair it or replace it if needed. In some cases, insurance claims may also be filed. If possible, taking a photo and sending it to us helps us resolve the situation faster.

Absolutely. Window washing can be added to your service for an additional charge.

Our goal is to deliver reliable and consistent cleaning during every visit. We tailor our services to the needs of each home so our clients receive the best possible results.

There are some services we do not provide, including:
Ironing
Cleaning or removing pet or rodent excrement
Cleaning vomit, blood, or fecal matter
Power washing
Cleaning drapes or steam cleaning furniture or upholstery

Our cleaning team is made up of trusted people from our own community. We hire friends and neighbors and offer competitive pay to bring in the best talent. Every cleaner is carefully screened, trained in detail, and their work is inspected regularly so you can feel confident about who is caring for your home.

Absolutely. Cleaning homes well requires a special skill set and attention to detail. That is why all of our cleaning technicians go through a comprehensive five day training program with a certified training manager. We also conduct quality control home checks to make sure every cleaning is done to our standards.

Yes. We are bonded and insured, and our house cleaners are also covered by workers compensation insurance. Many independent cleaners do not have this type of coverage.

Just give our office a quick call at 912-961-9131 or send us an email at office@hubbardsmaidservice.com and we’ll update your address.

Please give us a call at 912-961-9131 and we’ll get that updated for you.

Our approach is simple. We earn your trust with every visit. There are no contracts to sign. Instead, we focus on honest communication and welcome feedback so we can keep delivering the level of service you expect.

In many cases, very low prices come from smaller companies that are run by a single person or family. To grow their customer base quickly, they may charge discounted rates. However, those prices often do not generate enough revenue to support a stable business over time.

Sometimes lower prices also mean the company is not paying required taxes, licensing costs, insurance, or worker protections. Some businesses even pay workers under the table.

Hubbard’s Maid Service is proud to be fully licensed, bonded, and insured. Our rates remain competitive while maintaining high standards of service and professionalism in Savannah and surrounding communities.